Open Source Team Email / Helpdesk

It is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. It is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

Features

Extend functionality with awesome modules!

No limitations on the number of users, tickets, etc.

100% Mobile-friendly

It's 100% mobile responsive. Manage all the conversations anytime, anywhere!

Push Notification

Enable push notifications in the mobile app!

Starred conversations

You can star the conversations to keep track of important conversations.

Auto Reply & Saved Replies

Save time using auto reply and saved replies to quickly response to your clients.

Tags

Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.

Satisfaction Ratings

Customer satisfaction ratings allow your customers to rate your replies. Get instant customer’s feedback with Satisfaction Ratings!

Email Commands

Email integration – update conversations from your email client!

Pasting screenshots from the clipboard into the reply area

In addition to adding files to a message, you can also copy images to the clipboard and paste them into a message or reply.

LDAP Integration

Let your LDAP users authenticate into the application. Import & synchronize LDAP users.

Spam Filter

Spam filter that learns from your actions. Say Goodbye to spam messages!

Custom Folders

Create custom folders and organize conversations!

Workflows

Automate actions, keep track of aging conversations, send predefined emails and much more!

Ticket Translator

Translate messages from customers into your own language. Communicate with anyone in any language!

Custom Fields

Store additional data on conversations in custom fields!

Time Tracking

Keep track of time spend on tickets!

Followers

Let users subscribe other users to conversations!

Customization

Set custom logo and favicon in two clicks!

Slack Integration

Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in the application.

Telegram Integration

Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in the application.

Contact Us / Get A Quote Now

Still have questions? Check out our FAQ section or fill up enquiry form.
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